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Resolved - Live Status Data not Showing Up

March 14, 2021 at 8:59 AM UTC


Resolved after 29h 27m of downtime. March 15, 2021 at 2:26 PM UTC

Identified - We are experiencing an issue with live lift and piste status for about 38 resorts. The issue has been identified and we are working to correct the issue as fast as possible. The resorts known to have issues are in the following list: [3 Valleys,Albiez-Montrond,Les Deux Alpes and La Grave,Bernex,Chaillol,Chastreix,Les Sybelles,Aussois,Le Sauze,Tignes and Val d’Isère,Alpe d’Huez,Espace Lumière – Pra Loup/Val d’Allos,La Thuile & La Rosière,Dévoluy,Megeve - Les Contamines,Vars/Risoul,Arêches Beaufort,Paradiski,La Clusaz & Le Grand Bornand,Pralognan-la-Vanoise,Les Gets Bike,Passy - Plaine Joux,Bonneval-sur-Arc,La Norma,Alpe d’Huez Grand Domaine,Les Karellis,Portes du Soleil,Sainte Foy,Grandvalira,Ancelle,Puy-Saint-Vincent,Chamonix,Serre Chevalier,La Plagne,Valfréjus,Espace Diamant (Les Saisies),Cervinia,Les 7 Laux] Mar 14, 2021 - 08:59 (GMT) (08:59 UTC — Mar 14) Identified - The fix for this is going to take some time to implement. We will keep updating as information becomes available. (10:20 UTC — Mar 14) Identified - We are continuing to work on the fix for this. We aim to have this resolved by EOD Monday. We will update the status tomorrow at noon CET (16:20 UTC — Mar 14) Monitoring - We have implemented a fix on our site but it will take a couple of hours to flush the old data we have and do some more maintenance. We expect this to be fully resolved by the end of the day (11:30 UTC — Mar 15) Resolved - This issue is now resolved (14:26 UTC — Mar 15)

Last updated: August 31, 2021 at 10:46 AM UTC