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Offline Map Downloads Failing

April 3, 2022 at 6:43 AM UTC

Offline Downloads Screenshot Generation Mapping

Resolved after 14h 15m of downtime. April 3, 2022 at 8:58 PM UTC

Resolved - This incident is now resolved. (20:58 UTC — Apr 3)

Monitoring - We are still seeing degraded performance with our offline downloads pipeline but we are still looking into it and trying to get the performance back to normal. (13:00 UTC — Apr 3)

Monitoring - We have implemented a fix and monitoring the service for normal behavior. (07:43 UTC — Apr 3)

Identified - We have identified an issue with the processing pipeline and are working to implement a fix. (07:23 UTC — Apr 3)

Investigating - We have noticed that offline map downloads are not processing. We are investigating the issue and will update as soon as we have more information. (06:43 UTC — Apr 3)

Last updated: April 3, 2022 at 9:00 PM UTC